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Bezel Brothers Buyer Protection

One of our main goals at Bezel Brothers is to ensure that our customers are dealing with genuine watches and authentic vendors/dealers. We know how important your watch purchase is to you. That’s why we take several steps to ensure that all our transactions take place in a safe and secure environment within our marketplace.

Professional Dealers

Dealer verification process

Each professional dealer must go through a number of steps in order to become fully verified before they can sell watches on our site.

Trusted Dealer Charter

Part of our strict verification process includes dealers agreeing to and following the guidelines contained within our Trusted Dealer Charter. This ensures that each dealer is fully authenticated before they can sell on our marketplace.

Easy and safe payment options

The options to pay for your watch are by credit/debit card, PayPal or Stripe. Each method is safe and secure to ensure you, the buyer, are protected.

Escrow service

Bezel Brothers provide an Escrow service, where we hold the funds for a maximum of 14 days after you receive the watch. The dealer receives the payment either upon your acknowledgement of receipt or automatically upon the 14th day from payment.

Insured shipping

You will be happy to know that all of our dealers must provide fully insured national and international shipment of your watch, covering its full value.

Mandatory 14 day returns policy

Once you receive your watch, if it is defective or not as described, then you are entitled to 14 days to return the watch. For more information on the returns policy, see here

Private Seller

Individual seller verification process

We do our utmost to ensure that private sellers on the website are authentic and that they are selling genuine articles. Each seller must therefore go through a number of steps in order to become verified with us. This process includes compliance with the Trusted Seller Charter

Proof of ownership

There are several guidelines that individual sellers are advised to follow in order to prove their ownership and current possession of the watch. One current method is through pictorial validation of ownership.

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Easy and safe payment options

The options to pay for your watch are by credit/debit card, PayPal or Stripe. Each method is safe and secure to ensure you, the buyer, are protected.

Escrow service

If you choose to make a payment through the Bezel Brothers Escrow service, we hold the funds until 7 days after you receive the watch. Only then, will the seller receive the payment.

Insured shipping

We advise all of our private sellers to fully insure their shipments and provide a tracking number. We recommend that you discuss the full shipping details with the seller beforehand.

Returns policy

If you purchase your watch from a private seller on the site, they are under no legal obligation to accept a return item from you. We therefore recommend our Escrow service for payment protection.

Do you need our support?

Bezel Brothers are here to help. Throughout the transaction process, Bezel Brothers are available to support and guide you, the buyer. Feel free to contact us by filling the below form

    Do you need guidance on your watch purchase?

    Take a look at our guides for investing in a preowned watch and some of our recommendations on looking for papers of authenticity or proof of ownership here. Read some of our blogs about the preowned luxury watch market here.

    Do you have any questions?

    How can I create a watch listing?
    It’s easy to create a free watch listing on Bezel Brothers Marketplace. You’ll be asked to enter all the most important information about your timepiece. What’s more, you can also add a detailed description of its condition, service history, repairs, and accessories. This makes your listing even more appealing to potential buyers.
    High-quality images and close-ups of the watch, its condition, and any accessories round off a good listing.
    How much does it cost to sell on Bezel?
    Registration and listing your item with us is free!! Once you sell your watch, we charge a small commission fee based on its final sale value. Don’t worry, this fee is sure to be the lowest around ensuring we are all happy.
    As a result, you will make a higher profit selling on Bezel!!
    When is the commission fee due?
    Once you sell your watch and the buyer has ensured full payment is made, we will credit the final amount to your account minus the required fee. For more detail please visit this link https://bezelbrothers.com/selling-fees/